Updated : 12/01/2024

Data Collection:

When a visitor accesses our website, our web server automatically gathers basic user information, including the Internet Service Provider’s domain, the time of access, and the specific pages visited on our site. This data is generally non-personally identifiable unless needed to prevent fraud or system abuse.

Upon ordering our services, we collect the following information:

1. Traditional contact details: Mailing address, phone number, and fax number.
2. Internet contact information: Email addresses.
3. Credit card details.
4. Information about the user’s computer system: Web browser type, IP address, and operating system.
5. Non-financial identification information: Usernames and password combinations.

Use of Information:

Orcus Technology may utilize personally identifiable information obtained through our website to communicate with users about products and services offered by Orcus Technology and its trusted affiliates, contractors, and business partners. This information may also be used for research purposes to enhance the user experience and assess the effectiveness of our marketing efforts. Orcus Technology may provide system information or details about new products based on customer information.

Customer personal and account information will not be disclosed unless necessary to identify, contact, or take legal action against someone causing harm to Orcus Technology, our customers, or others. Disclosure may also occur in compliance with applicable laws or when there is a good faith belief that the law requires such disclosure.

Refund Policy:

Customers can cancel their shared hosting plan within the initial 14 days for a full refund under specific conditions, including technical difficulties, missing features, or unresolved server errors. Add-on products, like domains, may not be eligible for a money-back guarantee. Refunds are not provided for shared or reseller hosting cancellations after 14 days. Monthly services such as VPS/Dedicated servers do not qualify for refunds, but unused periods may be refunded. Special, customized, or temporary packs are non-refundable. No refunds apply to web services like design, development, templates, themes, and technical support.

Domain Management:

Appendix A of the Agreement outlines the features, prices, and characteristics of Orcus Technology services. Orcus Technology reserves the right to modify these features and rates at any time without obligation to inform users. New features and services become part of the Agreement upon usage or sale. Website prices are current as of the Effective Date, excluding Orcus Technology or third-party services.

Changes to Privacy Policy:

We retain the right to modify our Privacy Policy at any time. Any changes will be posted on this page to keep customers informed about the information we collect, how it is used, and when it is shared. Users are encouraged to contact us if they believe their information is not handled according to our privacy policies. Any identified policy violations will be promptly corrected upon notification.